some people

There are some people, as soon as they get in line, I know they're gonna give me a fit. Sometimes it's just a look or vibe I get, but there are some Hall of Famers. There are some regulars that I enjoy waiting on, but most of the time if I recognize them it's not for a good reason.

Tonight we were winding down towards the end of the evening, and this chick comes up, b-ing out the man she had in tow with her while they walked. I recognized her instantly. EVERY time she comes in, it's a huge production. She has multiple children on the state medical program, and as it is with government run healthcare, there is ALWAYS a problem. She of course blames us when the automatic response comes back from the state medical's computers saying that they don't have coverage this month for whatever reason, or something isn't covered. Basically, she's a B and she can bite me. Yeah, that's rude, but so is she.

In any case, it was just her and whoever this guy was, no kids. She comes up to the register, and I find the medication is for her. It's ready, and it's covered by state medical so it's at no charge to her, and she didn't even have to wait in line as she was the only customer at the moment. There can't possibly be anything for her to complain about! I feel temporarily vindicated. The prescription is still on the pharmacist's counter, and when I go to grab it the pharmacist tells me "It's ready, I just need the patient's physical address before you give it to her because it's a controlled substance." It was some type of pain med, I can't be bothered to remember. Okey dokey! I stroll back to the register and tell her the same, "It's ready, I just need your physical address for our records." She blinks and looks at me, like I had asked her for the Dead Sea Scrolls or something. "Okay... but you SHOULD have it all on file already." she says while giving me a nasty scowl. I replied, "We have a PO Box on file for you, but we also need your physical address." She continued to give me a dirty look and spoke to me like I was a sassy child, "I GAVE you all that information. I have (several) kids that I get prescriptions for all the time, and they've never asked me for that! You should HAVE it."

Okay, wtf?? I continue in a firm but polite tone, "We have your PO Box. However, we need your physical address because this is a controlled substance." Finally, she gives it to me all bregrudingly and cautious, like she was reciting it in the middle of a methadone clinic waiting room*, while looking me like I was the Devil his own self.

Again, WTF?? Are you trying to protect your information, lady? We already have it all! (Well, except for that one thing I suppose.) State medical ID number, PO Box, phone number, allergies, what medications you're on - was that physical address your last bastion of privacy?? Of all the things to be a B about! I can kind of understand being snippy after waiting in a long line, or if your 'insurance' is borked... but why when faced with something so simple? Maybe she knows she's a horrible person (at least when she comes to the pharmacy, which is frequently) and is pretty sure the cashiers don't like her and is afraid for us to know where she lives. Hmm....



*line stolen from David Sedaris, who is hilarious